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South Pointe Honda


9124 S Memorial Dr, Tulsa, OK 74133 (map)
Today 8:30 AM - 9:00 PM
Sales Rating
Recommend:
Yes (20) No (1)
Service Rating
Recommend:
Yes (78) No (11)
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Dealership Service Review

1 out of 5 starsservice Rating
Battery replacement
Written by Kim1310 on 04/05/2024

took my 2012 Honda Accord in to get the Battery replaced. The Battery was replaced June 10th, 2022 at 115,211 miles . It is 21 months old and the car has 139,000. Evidently when it was replaced then I didn't get a full warranty because when it was replaced they split the price because it was pro-rated. At that time I paid $120.12. The Service Rep. " Scott" couldn't find record of when the one before that was bought because the Service Rep. then didn't note it. Bottom line if they pro-rated it today I wouldn't have received much of a discount and wouldn't have any warranty at all or I could pay $180.00 and get a warranty. Moreless I paid $120 the last time for a 21 month Battery that I could've purchased at Walmart for $69 and got a 2 yr. free replacement. So it was a no brainer to take my business to Walmart's......

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Kathryn Glenn on 04/08/2024
Dealer Response
Kim1310, Thank you for your feedback about this because this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Erick Renteria General Manager erenteria@BobHowardAuto.com
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