South Pointe Honda
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Dealership Service Review
service Rating
Got the job done…late and with poor communication
Written byon 03/30/2024
Was told I could receive same day service for cable recall if I took my car in first thing in AM. Arrived at assigned time (820 AM) and after not hearing anything all day, we called around 5 to check in. We were told the car wouldn’t be available until the next day at 12. When I called to verify car was ready the next day, I was told “I didn’t think we’d get it done until Monday!” I had oil changed by same dealer in Jan and was told that completing the review would earn me 2 gas fill ups. I asked for one of these during this service. They said they would do it but did not do it.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Kathryn Glenn on 04/03/2024
Dealer Response
Bake0808,
I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced. If there is anything I can do to regain your trust, please don't hesitate to reach out to me. I would like to learn more about the situation and how I can improve in the future.
Erick Renteria
General Manager
erenteria@BobHowardAuto.com
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