South Pointe Honda
Back to Service Reviews
Dealership Service Review
service Rating
Oil change / tire rotation
Written byon 02/20/2024
The oil change and tire rotation were done timely until the TPMS went off within the first two miles just before I arrived at Costco to fill up. The tires looked ok so I drove back to the dealership- supposedly fixed it and I was on my way again. Was 13 miles away and it came on again- not happy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 2 comments
Sort by:
Customer Service on 04/03/2024
Dealer Response
Thank you for your feedback about this inconvenience after your service visit with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Erick Renteria, General Manager
erenteria@BobHowardAuto.com
ReportLaura Villalobos on 03/27/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Report