South Pointe Honda
Back to Service Reviews
Dealership Service Review
service Rating
Service good, communication not so great.
Written byon 02/16/2024
I assumend that, since I made an appointment for an oil change for 10 am, and I was waiting, my car would be worked on relatively quickly. After 2 hours, I was told that it didn't matter when my appointment was, customers had to "wait their turn". South Pointe needs to clarify that, when I book on line and when I check in my car. As I was waiting for additional work to be done on my car, I overheard my serviceman tell another couple that he would try to get their car in right away. South Pointe needs to get their stories straight.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Showing 1 comment
Sort by:
Laura Villalobos on 04/03/2024
Dealer Response
Thank you for your feedback about this negative experience you had with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Erick Renteria, General Manager
erenteria@BobHowardAuto.com
Report