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Jim Glover Chevrolet


707 W 51st St, Tulsa, OK 74107 (map)
Today 8:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (7) No (1)
Service Rating
Recommend:
Yes (6) No (2)
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Dealership Sales Review

2 out of 5 starssales Rating
Disappointed
Written by Shelli DSouza on 11/25/2019

I purchased a 2015 Jeep Renegade. It was not my first choice but financially it was the better choice. The reason I'm disappointed is because when I did the test drive the tire pressure alert was on. I notified the lady with me and she said she would take care of it. When we were signing all the paperwork she said it was inspected and the tire was filled with air to 40psi. When we questioned the psi amount we were told that Jeep tires take more air. So, we went straight home and the Jeep was parked in the driveway. Next day when I started the Jeep the tire alert came on. I went straight to the tire shop in my town. The owner said the tire was extremely unsafe to have been driving on and the psi was very unsafe to be driving on. Anyway, I had to buy a brand new tire which cost a little over $100 dollars. I had received a nice message from Kristen Glover wanting to make sure I was taken care of so I sent her an email with copy of the new tire receipt. I explained the situation and my disappointment that I was sent home, about 2hrs away, with an extremely unsafe tire that could have caused harm to my family (praise the Lord nothing bad happened) and she never bothered to email me back to say she was sorry.in my email I also expressed the importance of the vehicle maintenance staff being educated on all types of tires and proper psi in them.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Matthew Waldron on 11/28/2019
Dealer Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (918) 236-6946 to discuss your concerns, as your satisfaction is of utmost importance to us.
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