Bob Howard Buick GMC
Back to Service Reviews
Dealership Service Review
service Rating
Falling Short of Expectations
Written by 03/08/2024
onI took my vehicle to the service dept and explained two specific issues I was experiencing. The following morning, I received a text message with a link to a list of items they discovered needed attention in the multi point inspection they completed. Since this was a vehicle my wife and I use daily, I expressed the need to have it back as soon as possible. The service associate said he would do the best he can to get it done by the end of the day and to give him a call if I didn’t hear from him. I called at the end of the day and he said he needed the following day to finish the work. I asked if he could have it done by midday because we needed the vehicle and he said there shouldn’t be a problem with that. When I called midday, he said it would be later in the day before it would be finished. When I call at 3:35, he said it should be done by 5 PM. When I showed up at 5:10 PM, there was still another item that they did not complete. In addition to that, one of the items that I explained needed to be looked at was never looked at and was not listed on the invoice of items they completed. While they did take 10% off the invoice for not having the vehicle ready by the end of the day, being without a vehicle for two days and not addressing both items definitely fell short of my expectations .
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Kathryn Glenn on 04/04/2024
Dealer Response
I’m sorry for the inconvenience you faced regarding a service issue. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database, so I would greatly appreciate it if you could get in touch with me using the email address provided below. Your cooperation will help us resolve this issue promptly.
Thank you,
Bobby Lubbers
General Manager
blubbers@bobhowardauto.com
Report