Bob Howard Nissan
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Didn’t follow through with what was said
Written byon 05/31/2023
Didn’t want us to pay cash and wanted to us to pay minimum 4 months before we could pay the rest off in cash. Offered if they fixed the TPMS and hail dents that we would buy the car and we agreed, they said I could walk out with the car and I could come in another day and get them fixed but when I called apparently they replaced the fix of the hail dents with a discount of 1,000$ that we never got.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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Customer Service on 06/08/2023
Dealer Response
Thank you for bringing this to my attention. I apologize for what you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at tbranch@BobHowardAuto.com. I look forward to speaking with you.
Tim Branch
General Manager
ReportLorren Kromer on 06/06/2023
Dealer Response
Cecilia, thank you for taking the time to leave us feedback about your experience with us. We would like to have a better understanding about your experience. Please reach out to us at (405) 478-5380 at your earliest convenience and we will do our best to resolve this with you.
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