Bob Howard Buick GMC

I took my vehicle to the service dept and explained two specific issues I was experiencing. The following morning, I received a text message with a link to a list of items they discovered needed attention in the multi point inspection they completed. Since this was a vehicle my wife and I use daily, I expressed the need to have it back as soon as possible. The service associate said he would do the best he can to get it done by the end of the day and to give him a call if I didn’t hear from him. I called at the end of the day and he said he needed the following day to finish the work. I asked if he could have it done by midday because we needed the vehicle and he said there shouldn’t be a problem with that. When I called midday, he said it would be later in the day before it would be finished. When I call at 3:35, he said it should be done by 5 PM. When I showed up at 5:10 PM, there was still another item that they did not complete. In addition to that, one of the items that I explained needed to be looked at was never looked at and was not listed on the invoice of items they completed. While they did take 10% off the invoice for not having the vehicle ready by the end of the day, being without a vehicle for two days and not addressing both items definitely fell short of my expectations .