Bob Howard Buick GMC
Back to Service Reviews
Dealership Service Review
service Rating
Dip spit on my seat. Still had an error light on when I picked the car up.
Written byon 09/26/2023
I paid $1400 for an electrical issue. They didnt test the battery until a week after starting the work. The battery was nearly new. When I picked up the car from service there was still an error light on. They fixed the issue, but said they didn’t cause the new light and although they did fix it before I left that “the car has 130,000 miles, it could break on the way home and it’s not their fault”. There was someone’s tobacco dip spit on my passenger seat. I’ve never had a bad experience with BH before this (so I’ll give them more than 1 star), but it was so bad I don’t think I can ever return. They took over a week to fix the car and spit their dip in it. Insane.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No