Bob Howard Buick GMC

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Bob Howard Buick GMC
13300 Broadway Ext, Oklahoma City, OK 73114 (map)
Today closed
Sales Rating
(56)
Recommend:
Yes (17) No (1)
Service Rating
(100)
Recommend:
Yes (17) No (5)
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Dealership Service Review

service Rating
Routine Oil Change
Written by David T on 08/30/2023

2 1/2 hours for an oil change when you have an appointment is pitiful.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
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Customer Service on 10/20/2023
Dealer Response
We appreciate your feedback and are looking into this. Many times an oil change at a dealership takes longer because we do a thorough inspection of your vehicle and complete any recalls that might be open on it. We take pride in ensuring that your vehicle is safe and functioning according to factory specifications. Regards, Bobby Lubbers, General Manager
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Kathryn Glenn on 08/31/2023
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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