Liberty Ford of Maple Heights

I will never buy a car from here again.  I bought a vehicle with less than 30,000 miles on it and within two weeks I had to pull over because it was smoking.  I pulled over to see the front left brake was locked up.  I had to get all new brake pads, calipers, and rotors for the front.  This was $1,300 out of my pocket before I even made the first payment on it.   I called to ask if they would help out with this in any way seeing it had only been a few weeks.  It took weeks till I was even able to talk to someone on the phone.  They kept telling me to just leave a message on a machine they transferred me to.  I ended up leaving three different messages weeks apart seeing no one would talk to me each time I called.  When I finally got to talk to someone he said it was a mechanical failure so it wasn’t on them.  He asked if I bought any of the warranties they offered which I did not.  He said too bad and hoped I learned a lesson from this.   I understand I assumed the responsibility by not paying for a warranty but for a vehicle this new and expensive you would think they would want to help and cover some of the cost.  Also with it being something like brakes which they claim to check you think it would be covered in some way.  Instead, I was ignored for weeks of calling and then treated like a child for not paying for one of their warranties.  I have gotten better customer service at a grocery store.  If this seems fair to you feel free to buy a car from them.  They were great as far as selling me a vehicle.  Once they had their money I was ignored and treated like a child for not buying a warranty.  $1,300 for brake-related issues before my first car payment is absurd.  Being ignored for weeks is bad customer service.  Being told that “I hope you learned a lesson” from sales management is condescending and rude.  I do have one positive thing to say.  If you’re fine buying a car from someone in a Walmart parking lot you will love this place, same peace of mind.