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Crown Eurocars of Dublin


6500 Perimeter Loop Rd, Dublin, OH 43016 (map)
Today 09:00 AM - 07:00 PM
Sales Rating
Recommend:
Yes (46) No (1)
Service Rating
Recommend:
Yes (6) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
Extreme disappointment
Written by MercedesC300 on 02/18/2015

I have a new 2015 C300 sedan. The brakes are very loud (this is an understatement). This car is a complete embarrassment to own and drive. I've been driving Mercedes since 1991. At this point this will most likely be my last. The answer is that this is an engineering problem and nothing can be done. An excerpt from the email I received regarding the noise from Seth Kinniard, manager of service at Crown Mercedes, is as follows. "...It’s interesting to me how noisy great brakes are. We put our children in buses with squeaking brakes, 80,000 pound trucks have squeaking brakes, and every airplane I’ve been on has had squeaking brakes. Any car manufacturer that has high performance brakes deals with the reverse engineering it takes to make great brakes quiet. This was never an issue when asbestos was used , but we know where that left us, and metal is the best replacement for the friction and heat that is created..." I do not think my brakes are loud because they are "great" nor do I find this response acceptable. I cannot recommend Crown or the 2015 C300 Sedan based on my experience.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

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crown_buickgmc on 02/19/2015
Dealer Response
Dear “MercedesC300”, Thank you for taking the time to write your review and alert us to your concerns about the brake noise on your 2015 Mercedes-Benz C class. Unfortunately, this is a well-documented problem and relatively new issue on the C Class Sport model and MBUSA currently does not have a fix for it. We assure you that we are working closely with MBUSA on this issue and will contact you, and all of our other 2015 C Class Sport model owners, as soon as there is a remedy for the problem. We truly wish that we had a better response for you. Sincerely, Marc Wigler, President and General Manager, Crown Mercedes, Dublin.
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