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Crown Eurocars of Dublin


6500 Perimeter Loop Rd, Dublin, OH 43016 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (46) No (1)
Service Rating
Recommend:
Yes (6) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
WORST EXPERIENCE IN OVER 25 YEARS OF BUYING CARS!
Written by rg_fontaine on 02/01/2015

WORST EXPERIENCE IN OVER 25 YEARS OF BUYING CARS! I don't even know where to begin with Crown Mercedes/Eurocars, but I sure wish I had read the other negative reviews before moving forward. This was, by far, the worst experience I've ever had buying a car in over 25 years of buying cars, including Porsche 911s, BMW M3s, Mercedes SUVs, etc. I could write a novel here, but in short, after having me jump through hoops because of a supposed last-minute deadline to get the sale registered for them by the end of the month, they sent me rushed and horribly disorganized paperwork (wrong dates, wrong figures, missing copies, inconsistent information, etc.) that detailed I owed them more than we agreed upon and showing the car had several hundred miles added to it and far more than were advertised. The first salesman I had didn't even respond to my calls or emails, so they had to transfer me to a second salesman, whom, based on his behavior, I think must have just started selling cars the week before. For everything I asked him, he had to go ask someone else for the answer. I literally think this may have been his first ever sale. When I asked about the after-the-fact increased price and the after-the-fact, increased mileage, they threatened that if I did not overnight them the signed paperwork and balance, the deal was off. There is so much more to this absolute debacle on the part of Crown Mercedes, but I will stop here. The bottom line is that I am not going to be bullied or manipulated, so they can keep their car and go play games with some other unsuspecting buyer. What a nightmare this was. I will be submitting reviews elsewhere, including the Better Business Bureau.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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