Twins Buick GMC
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Dealership Service Review
service Rating
Cannot trust
Written byon 07/10/2023
I have been taking my car to this dealer since 2016. I was always satisfied with the customer service, honesty, reliability and credibility until the last couple of years I do not know waht has changed but at this point I will not only not recommend this dealer for any service or purchase I have aldready let close friends that are in the market to steer clear of Twins. Integrity is a huge factor when it comes to finding a dependable dealer to service a car and Twins does not live up to the standard.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Gina Bianco on 07/11/2023
Dealer Response
We are sorry to hear about your negative experiences here at Twins Buick GMC lately. We have been working hard on turning things around and getting back to providing excellent customer service to everyone. We hate to hear you have chosen to find a different dealership but we do understand that after having a negative experience somewhere, the chances of you returning are low. For that reason, we will work diligently in turning things around and hopefully, we can reach out in the near future to let you know about some changes and earn your business back. Please contact us at (614) 515-4109 so we can work with you to make this right.
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