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Toyota Direct


4248 Morse Rd, Columbus, OH 43230 (map)
Today 12:00 PM - 5:00 PM
Sales Rating
Recommend:
Yes (1) No (1)
Service Rating
Recommend:
Yes (0) No (1)
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Dealership Sales Review

2 out of 5 starssales Rating
Toyota Direct
Written by Toyota Direct on 11/09/2020

Toyota Direct has thee worst customer service that I have ever experienced. I recently purchased a used vehicle from Toyota Direct, and the moment I pulled off of the lot I began having issues... When I brought my vehicle back for service the following morning I was told that there was no one there to work on Chevrolets at the time and that I had to return whenever he/she was available... Once I made an appointment I showed up and no one in the service department even acknowledged me as I sat in my vehicle and waited for service... Then the service guy that I worked with seemed to be bundled and he no empathy for my situation. Upon returning to my vehicle, I noticed that the issue had not been resolved and not to mention my gas tank was depleted... The work notes stated that a “Road test“ was given to determine that it was recommended to use “2 tanks of high octane fuel to help clean system out of carbon deposits” as well as fuel treatment; but for some reason the service technician decided not to do that 🤷‍♂️😒.. So far I’ve spoken with the manager, supervisor and whoever else matters to return the vehicle because at this point I am stuck with a lemon and years of car payments 🤦‍♂️😓 BUYERS BEWARE!! Toyota Direct 👎

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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