Kings Toyota

Arrived when they opened at 7am and the Service Manager didn't seem to know why I was bringing the vehicle in, even though it was all mentioned when scheduling the appointment, so I had to go through all the work needing to be done with them again. I was told that I would get my car back in a different time frame if I was waiting there for it versus leaving and picking it up when it was done, this was an 8 hour difference in time frame (9am vs 5pm). So I was forced to sit there for 2 hours, unable to get anything else done and wasting my time as I sat there so that I didn't have to wait until 5pm to get my car back. The free coffee in the waiting room being Folgers was also laughable. The Service Manager came by twice saying I'd be getting my car back in a few minutes, it actually took more than 20 minutes before I was in my car. The price of an oil change here along with other services seem to be higher than necessary. I've heard of other people with performance luxury cars that require as much oil as my car that pay less for their oil changes and get better quality oil in their cars. When getting the car back it stunk like rotten meat and needed to roll the windows down while driving in 35° weather to air it out. Also noticed as part of the multi point inspection that the tires which were low on air, were not filled to the correct pressure. Washing the car would have been nice as well since the car obviously needed it, but not the end of the world. All in all, it seems like this dealership doesn't really care about the customer's time, their car, or their experience to make them want to come back.