Kings Toyota

My husband and I actually purchased 2 brand new Rav 4s on the same day, I was sold a 2013 Rav4 which had paint discoloration to the roof. No one was sure where the discoloration was coming from. Dave the service manager was supposed to call us to set up an appointment to bring the car back, he never called. We took the car back and was told they would repaint the roof at the Body Shop which is a separate company from Toyota. When I was called to come get my car it had scratches all the way around the top of the car, I refused to take the car from the lot and was told by Dave the manager that they would fix the car. I was called back by Dave to pick up the car, when my husband and I arrived there were dings in the front bumper and also the panel on the driver side door, which they had tried to paint over. Dave actually told me that the spot on the door was there when I brought the car in! I had the car in my posession for only a week and a half before this all happened and it only had 250 miles on it. At this point we made contact with the customer relations manager, Heather and Mr. C, the owner to voice our problems. We also asked about compensation for our time and frustration. Mr C only offered to put a remote starter on the car and make 1 monthly payment. They were to take care of these new 2 issues. On the 3rd attempt to pick the car up the district service rep actually showed up, after explaining to him the whole situation he encouraged us to file with the Ohio Lemon Law and showed us where the paperwork was. Finally after all of this trouble they offered to replace the car, but at a higher interest rate. My original loan was at 0%. I will never buy a new car again from this dealership. The management at this dealership were not willing to make this situation right until we threatened to contact a lawyer. Dave the service manager was very rude and at one point called me a liar and never apologized to me.