Kings Toyota
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Forgot to Plug In Alternator, Lied About Battery
Written byon 05/07/2014
updated 06/12/2025
At a scheduled oil change, I was told the water pump needed to be replaced. I left the car to have the work done, and got it back that evening. The next day my car died on a busy street. They had forgotten to plug the alternator back in. They had me call their tow service, and I had the car back later that day. I asked if my battery was okay after being drained, and they assured me it was fine. Three days later I had my battery checked, and found it needed to be replaced. We will never return to this dealer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No