Kings Toyota
Dealership Service Review
When I called to schedule warranty service, I was told parts would have to be ordered. I took the car in a week later, during check in the clerk said parts would have to be ordered. Since I was told this the previous week, I assumed the parts would be at the dealership. I waited for an hour, the service tech came out and said parts would have to be ordered (the third time I had been told this). I called back several weeks later and was told the parts were in and I would need to schedule service. I scheduled service for later in the week. The next day Kings Toyota called to let me know the parts were in. It would have been helpful if Kings Toyota had informed at the time I purchased the car the lead time for Avalon parts at this dealership was over 2 weeks.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes