Jeff Wyler Eastgate Auto Mall
Dealership Sales Review
I've always bought my automobiles from JW Eastgate and never had a problem until I got a salesman named Jason. I found my dream car online, Jeep Cherokee so I made the 4 hour drive to buy this car because I no longer live in the area. I talked to Jason many times on the phone and told him exactly what I wanted and how much I was willing to pay and to please not waste my time or his if he wasn't able to meet my needs. He assured me he could so we did the financing part by phone- great, no problems, come and get your car, he said. I walk into the dealership on time after my 4 hour drive. He pulls the old switcharoo trick and tries to give me a 4 cylinder jeep minus the sunroof. He promises me a nice trade in deal, I was happy, after all my trade only had 30000 miles. After 4 1/2 hrs, I finally sat down to sign paperwork just to notice I wasn't getting what he said. I asked Jason on several occasions about blue tooth, unconnect( required for my job)and he said " it's awesome, top of the line you won't be disappointed" blue tooth worked fine the first day. I called assist from the Jeep several times and received several different answers but was told that not all phones are compatible with Jeeps Uconnect. I called Jason and as you can imagine he was absolutely shocked this was the case, he had never heard this before. He gave me the main # to Chrysler. 20 calls, 20 different answers, still no working blue tooth. I called Jason and he was very sorry that I was going through this and offered an oil package that consists of 4 free oil changes. He promised he would call me the next day at 10am to help solve this issue. Jason never called, I didn't receive my oil package and I still don't have a working blue tooth. I've had 3 different phones in the 4 months since I bought the Jeep. None of them have worked. Jason talked to me as if I had no basic knowledge of cars, phones or radios. I'll be taking this to the FCA customer service.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No