Jeff Wyler Eastgate Auto Mall

On 1-30-16 my step son and I stopped by Jeff Wyler used car lot to see what all they had and to get some ideas on pricing. My son has 04 Grand Prix with 180k miles and was looking to get something newer with less miles. Buying another car without selling his first or trading it in as a down payment to lower his payments was NOT an option and I made that very clear multiple times to the first sales guy we dealt with, Kyle Thielmeyer. We did find an 09 Charger that my step son and I were very happy with so we started to work toward that deal. I asked Kyle several times through the 2.5 hours we spent there how much they would give us trade in on the car. He finally took all the info on the car and left for a while to go see how much they would give as trade in. He came back and said $500. I explained the car is worth more than that and I could not accept that. He explained that we could get the Charger today then when we sold the car we could put the money in a bank account and use it as a buffer to make the payments on the Charger. I explained we were not going to do that. We talked about the trade in value of the car and he told me many times that they would send the car to auction and it would only bring $500 and that they could not do more than that. I understood his position and he understood mine so it seemed. I asked him for his card so I could contact him when we got the Grand Prix sold. He said the Charger will likely not be there in a week or it may be at a higher price at that time. I told him that if that is his answer when I contact him I would completely understand and asked him again for his card. He just kept ignoring the question and kept asking me questions to get me more interested in the Charger so I simply kept explaining my position over and over again. Finally he said "ok, I will go get you one of my cards but if my manager comes out to talk to you just let him know what is going on". I said sure no problem. 3 seconds after Kyle walked away Greg Flick walked up with a big smile on his face, shook our hands and asked if there was anything he could do to help. I explained my position to him all over again and he explained how their numbers are down for the month, down for the day, the last day of the month is tomorrow and he would be willing to do just about anything to get this deal done. He says well how about I do $1000 on the trade in. I said I would still need to come back at a later time with my wife since she works at the bank we will be getting the loan through. He said well how about I do $1500 on the trade. I said you are getting closer, then repeated what I said about my wife needing to be there. He said how about I do $1800. I said the same thing. He said how about I do $2000 on the trade in as he wrote the numbers down each time on his paper. I said yes, that would get the deal done, he then handed me the marker and asked me to initial the deal and I did. Then repeated for the 5th time what I said about my wife needing to be there. I explained we could come back today or tomorrow and make the deal then but I have a 4pm appointment to get to. He asked me what the appointment was for (as if he was going to try and talk me out of going to it) and I replied it was a long story. Then he tried to get me to believe that we could have this deal wrapped up in time for me to be at my 4pm appointment without even knowing how much drive time was involved. This told me that he did not respect my time and he had no concern about me making it to my appointment on time. He only cared about what was in his best interest. At this time it was 320 and we had been there at least 2.5 hours. Obviously at this point Greg the "closer" and so called manager was put out he could not get me to buy on the spot and told Kyle to give me his card. He got very short with us and was visibly agitated as I recapped the next steps and said our awkward goodbyes and thanks. This was extremely high pressure sales antics and Greg had been trained extremely well to nearly handcuff customers to keep them from leaving. The reason I say "so called manager" is because Greg is listed on your website as a sales consultant just like Kyle. Bottom line is if we could do the $2000 trade in deal then everyone walks away happy, it would save me time selling the car and our son would have the car for his birthday the very next day. I spoke to my wife after my 4pm appointment and she agreed so we all returned at 6pm. I called Kyle before we were on our way to let him know but he did not answer his cell phone. I found Kyle when we arrived and simply said if we can do the $2000 trade in, then it's a deal. Kyle went and got Greg and explained the deal to him which was the same deal we discussed just 2.5 hours earlier. At this point we had no further dealings with Kyle, Greg took over and I thought this was strange since he was the "manager" and they were not that busy. Greg led us to believe the deal was on and proceeded to get the financing paperwork in order. I asked about the trade in and Greg said they were inspecting the car. The body and interior were in amazingly great shape even with 180k miles on it. The engine runs very well with the normal 180k mile ticks etc. Based on what I was told from Kyle several times they were only looking to get a maximum of $500 for it at the auction so in my mind the extra $1500 Greg was offering for it was coming off the price of the new car. In either case that was fine with me. 2+ hours went by getting the financing part taken care of (a lot of this delay had to do with my wife's bank) and the trade in car was inspected much earlier and there was no mention of any kind of problem, hold up or deal breaker. Again, we were led to believe the deal was going through as agreed. Our son was getting more excited by the minute and at this point was 100% emotionally invested. Another 30 minutes went by sitting at this table as it was 830 in the evening and none of us had dinner yet. As soon as the financing was 100% and we thought we would be leaving soon, Greg comes to us and says "the trade in car has a bad motor, we will not give you anything for it and we will not take the car in trade". At this point Greg's demeanor had completely changed. He was no longer smiling. His voice was stern, his questions and statements were short, dry and to the point. I asked him some specific questions about the "bad motor" findings and he went to get the mechanic to talk to me. He explained there is a "tick noise" in the engine that is likely wear on the cam shaft. He said you can hear it while the car is in park or neutral if you rev the engine to 4000 RPM. It did not sit well with me that he was out there revving the engine multiple times to 4000 RPM! I said the car is a daily driver and runs great. He simply said because of this noise they can't take the car in trade. I'm thinking the whole time with 180k miles did they think the car's engine would sound like it did when it was new?!? I was disgusted with their apparent attempt to derail the deal we agreed upon. Anyway, I sat back down and recapped with Greg that they were only expecting to get $500 from the car at the auction even if everything checked out fine with it and that we could still get this deal done by taking the $1500 planned loss for the trade in and take that $1500 off the price of the new car. He said no, the trade in car would bring $1500 to $2000 at an auction. (Not enough room to finish)