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Jeff Wyler Eastgate Auto Mall


1117 State Rte 32, Batavia, OH 45103 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (4) No (1)
Service Rating
Recommend:
Yes (3) No (0)
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Dealership Sales Review

2 out of 5 starssales Rating
Intentional Deception Topped with Sound Financial Advice
Written by CJones21 on 02/26/2017

Yesterday my fiancé and I went to Jeff Wyler Eastgate Chevrolet to look at a new lease for her. She test drove a couple Chevy Equinoxes but wasn't thrilled with the interiors of the low and mid range packages. Our salesmen Matthew Geraci asked her to drive the premium package despite us telling him that it was way out of her range of about $300/month for a lease. After continuing to stall us from leaving he brought out a piece of paper stating $300-315 she would buy it and had her sign. I continued to tell him that I knew there was no way to do this price on a $37000 car with mo money down and we shouldnt waste our time. Matthew kept assuring me that we would get there. We are then ready to leave for the day and he comes back wither the keys for my fiancé telling us to take it to pick up our dog from the groomer and come back after. Once again I resist knowing that the intent is to make her fall in love with the vehicle. He says to us if management didn't intend to get in that $300-315 range, they wouldn't hand over the keys. My fiancé wants to do it so we take the car for an hour. When we return, Matthew comes out and says they can't make it work with that car and to look at the ones my fiancé had already expressed she had no interest in. She politely declined. Matthew then showed us there final offer of 386/month. Between $86 and $71 more than what he lead us to believe he thought we could get to. So as expected my fiancé was super disappointed because as Matthew intended she fell in love with the car, while they never intended to come close to meeting her budget. He then brings out the sales manager who says they can't do any better and goes on to ask my fiancé why she can't just scrape up an extra 50 dollars per month. Reckless financial advice if you ask me. At this point we left and will be leasing elsewhere. While we realize her budget wasn't realistic for this vehicle, I'm mostly upset that the salesmen, Matthew Geraci continued to say it was every time I said there was no way he could get it to her cap of $300/month and wasted hours of our day and left her disappointed. I would've given 1 star but at least he didn't spit in her face. Also, Matthew seemed like a nice guy before he started trying to jerk us around. It's totally possible that it is just his sales manager that pushed him to be dishonest.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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wylercares1973 on 02/27/2017
Dealer Response
We are extremely sorry for the bad experience you received while visiting our dealership. We have gone over your experience with Matthew and our staff and have shown them the proper way it should have been handled. Thank you for taking the time to tell us about your experience. We will do all we can to prevent something like this from happening again in the future.
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