F.C. Kerbeck Buick GMC
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Dealership Service Review
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Written byon 05/26/2024
Kerbeck Cadillac had my car for almost 2 weeks before they return it back to me to get transportation on my own back-and-forth to work because they said they don’t give out loaner vehicles that is very very disappointing. Every other car dealership that I have bought my car from supplied you with a loaner car when they had your vehicle in their shop, that’s why Kerbeck Cadillac only received three stars .
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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F.C. Kerbeck Buick GMC on 05/28/2024
Dealer Response
We appreciate you taking the time to share your feedback which we take seriously.
Please accept my sincere apologies for the inconvenience that you have experienced.
I would also like to take this chance and share the fact that this is an exception to the rule and we strongly believe in our philosophy in providing the finest services. Please contact us to discuss this further.
Thank You,
Joe McGrath
General Manager
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