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Kia Of West Nyack


250 N Rte 303, West Nyack, NY 10994 (map)
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Sales Rating
Recommend:
Yes (3) No (2)
Service Rating
Recommend:
Yes (2) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
Scammed Out of Money with Little Care
Written by Mariah Bailey on 08/14/2024

I recently got an oil change from this dealership and found out I needed to change out my brake pads. For brake pad replacement, brake fluid and an oil change, this establishment tried charging me upwards of $1100!! Of course that's absurd, with the help of two lovely gentleman -- Steph & Mike -- my price was brought to $988. That's right, still nearly $1K. We went back and forth for hours on the pricing and before we landed at a final price the work was done so I didn't really have a choice but to pay. What appalled me was that although the parts were less than $400, I was charged $700 for 6hrs worth of labor when this job took no less than 1 hour realistically to do. It was explained to me that this is just standard procedure to charge 2hrs worth of labor for each part of a job. Which is INSANE. The management at this establishment should be ashamed of themselves for being such scam artists and taking advantage of their clients with very little care. I understand salaries and bills need to be paid, but I also heard at least 6 other clients complain about unreasonable pricing for work done on their cars here. Steph and Mike are the only good things about this dealership --- DO NOT GET YOUR CAR SERVICED HERE! DO NOT DO NOT DO NOT DO NOT DO NOT. GO ANYWHEREEEEE ELSE!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Kia of West Nyack on 08/15/2024
Dealer Response
Mariah, I'm sorry to hear about your service experience and the frustration with our pricing. We strive for transparency and fairness in all our services, so it's concerning to read this feedback. I appreciate you acknowledging Steph & Mike's efforts; however, I'd like to discuss this further with you directly if you're willing. Please reach out to me directly at your convenience. Thank you, Jamie Brown - Customer Success Specialist - 8453531919
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