Kia Of West Nyack
Dealership Service Review
I recently got an oil change from this dealership and found out I needed to change out my brake pads. For brake pad replacement, brake fluid and an oil change, this establishment tried charging me upwards of $1100!! Of course that's absurd, with the help of two lovely gentleman -- Steph & Mike -- my price was brought to $988. That's right, still nearly $1K. We went back and forth for hours on the pricing and before we landed at a final price the work was done so I didn't really have a choice but to pay. What appalled me was that although the parts were less than $400, I was charged $700 for 6hrs worth of labor when this job took no less than 1 hour realistically to do. It was explained to me that this is just standard procedure to charge 2hrs worth of labor for each part of a job. Which is INSANE. The management at this establishment should be ashamed of themselves for being such scam artists and taking advantage of their clients with very little care. I understand salaries and bills need to be paid, but I also heard at least 6 other clients complain about unreasonable pricing for work done on their cars here. Steph and Mike are the only good things about this dealership --- DO NOT GET YOUR CAR SERVICED HERE! DO NOT DO NOT DO NOT DO NOT DO NOT. GO ANYWHEREEEEE ELSE!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No