Kia Of West Nyack

We are not new to Kia of West Nyack. We leased our 3rd (2014) and 4th (2017) Sorrento's with this dealership. We worked previously with Yonkers Kia (Optima and Sorrento 2012). Our first go around with West Nyack in 2014 was pleasant - sales team and post lease customer service was very good. We returned in 2017 to work with same sales person, however the dealership has new ownership. Within a month of signing my lease, my sales person parted ways with Kia and I was left to deal with the new management. The dealership did not follow through on their financial obligations to close out the lease on my returned vehicle. It required dozens of calls and eventually my having to physically show-up at the dealership (twice) for them to seemingly rectify the error. I was promised a check to reimbursement for fees I reluctantly paid (and were NOT my responsibility) to avoid it effecting my credit. It is now just shy of a month since the promise of this elusive check...I have yet to receive it; 90% of my calls go to voice mail and I have not received a single returned call to update me on the checks whereabouts. In the rare instance I catch the sales person I'm dealing with off his game and he answers my call- it's excuses, deflection and "let me speak to my manager" (love that one!). My husband and I will pay them another in person visit tonight in the hopes of holding them accountable to their unprofessional handling of this matter.