Rensselaer Honda

My husband and I negotiated the purchase of this car over the internet. It was an absolute pleasure working with this dealership, and Anna Puzier, an internet salesperson there. She was very prompt in responding to all questions and requests, and very professional in her handling of our transaction. She followed through on every detail, and got back to me with specific details and status of the items we were working. Once I decided what car I wanted, I solicited quotes from over 10 Honda Dealers in the upstate region, and of the 10 or so I dealt with, Anna & only one other salesperson served me with the customer service I would expect from a dealership when trying to win business, and assist a customer with a large purchase. The majority of salespeople I encountered were either unresponsive altogether, slow to respond, and/ or arrogant, condescending, and unwilling to state a fair and competitive price in writing. I have to wonder how these dealerships stay in business. I was pleasantly relieved when Rensselaer Honda offered me the best price from the time of our first correspondence, and Anna promptly went to work to cover all of the details. Most dealers wanted to play the "tell me the best deal you got, and I'll beat it by $100 game. This dealership offered the best total price (new car + trade allowance) up front, with no hardball negotiating required. We did have a misunderstanding in regard to the installation of non-OEM equipment. I requested a car starter be installed, assuming the dealer would use Honda OEM equipment. When I got the car home, and discovered the starter system was not what I thought I ordered, they were great about resolving the problem in a way that was amenable to me. They used an aftermarket brand to save money on the installation cost. I chose to return the car in exchange for another without a starter(was worried about using non-OEM equipment over the long haul). They took car of all the details, and the exchange of cars took about 5 minutes. I was not asked for any kind of a restock fee, and they had my refund check (for the starter and tax) all prepared, it was simple. I was impressed with the ease of the swap, and the fact that the dealer was willing to do whatever it took to insure my experience was a positive one. Anna told me they once had a customer who decided a week after taking possession of a new car that the interior color wasn't quite what they envisioned, and complained to the dealer, and they even exchanged that car to make sure that the customer was please with their purchase. This dealer will be first on my list when it's time for the next purchase.