Lia Toyota of Colonie
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Lia Toyota Service Review
Written byon 04/01/2015
Went in for a basic oil change recently and wouldn't normally go to the trouble of writing a review, but must say I was quite impressed with the care Robyn Ashley took with my visit. Overall there was a new and improved feeling at Lia in terms of their attention to the customer. It's always been quite good, but it feels like they've ramped it up a bit more at the service center. Would give it 5 stars, but also needed an estimate from the auto body shop for a small issue. Their "estimating system" was down and I was told to "come back tomorrow." It just seems like they could at least have taken a look at my fender issue and offered friendly advice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes