Lia Toyota of Colonie
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Dealership Service Review
service Rating
Incompetent and Rude
Written byon 08/06/2011
updated 07/09/2025
I had a loose heat shield on my 06 Corolla that needed to be fixed. Lia ordered the necessary part and scheduled me for a repair appointment. When I showed up for the appointment I waited for an hour and a half before they told me that they didn't have the part yet and it wouldn't be in FOR A MONTH. The service rep then proceeded to tell me that I shouldn't have come in without having checked that they had the part, even though they had assured me the part would be in when I scheduled the appointment. Only grudgingly apologized when I demanded it. Totally incompetent and rude. Avoid at all costs.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No