West Herr Nissan of Lockport
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Dealership Service Review
service Rating
Had to give one, only because of required field, they don't deserve one!
Written byon 07/29/2023
Went in for a light, they did a complimentary Multi-point inspection, They said my oil was really dirty and burnt. I do my own oil changes, with Nissan filters, I do at every 3,000 or around 3,500 miles, using Mobil one full syntenic oil .They only advise changing oil at 7,000 mile intervals. I keep good records of every oil change, that oil only had 1,000 miles on it, and was pretty clean. When I called back they said they didn't see a sticker on the door. They never checked the oil to know it was really dirty and burnt! They also do not stick up for you if you want a repair under warranty.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No