Habberstad MINI
Dealership Service Review
I got my first flat tire in over 20 years. I have run flats and the tire and rim insurance. I was unsure about what to to and emailed my salesperson Phillip at about 8pm. I was amazed when he called me right back and told me what to do in the am. Got to MINI in the morning and Tracy was her cheerful self and...drumroll...I actually got a MINI loaner this time! I was also told I needed rear brakes. Honestly I was sort of like - "oh I'll wait till another time," but, as I found out the next day, from William, they are covered under my warranty so they were "free" and they took care of it. SUPER! I have to say that everyone - from Phillip my salesman to Tracy and William in Service (and everyone else at the dealership) are just a delight to work with. They always make you feel like an old friend.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes