Habberstad BMW

Extremely horrible service, I would like to give no stars but forced by this review template to give at least minimum one. I have called over two weeks trying to reach the assigned service and advisor, was told he would call back took him two weeks to do so. After I escalated it to the service manager with the receptionist that took 4 days to respond as well. I’ve never had to chase a dealership in this economy for service, usually they chase the customers. Imagine being told you’d be called back within an hr on over 6 different conversation, and no one call was ever returned. The service manager finally was reached and was told of my frustration and chasing of two service advisors, for almost two weeks. He got in touch with his advisor and then the advisor finally reached out. I had called prior to our the order in for the parts needed in which I was told by the parts department that they’ve sent over the parts quote twice and are awaiting response on ordering. I mentioned all of this to the service advisor, in which he explicitly said he will submit the order for the parts, it will take 1-2 days to be delivered. I called the next day to confirm it was actually ordered and I was having smoke blown up my ass to get me off their back. The reservation receptionist confirmed the order was placed. The parts came in as noted by the estimated time, the advisor and the dealership sat on the parts for 3-4 days without notifying me the customer it had arrived. I was calling in the entire week to confirm if it was received and to get an appointment scheduled for the install. Called everyday for an entire week and was told that the service advisor or manager would be in touch. Well that was a lie and everyday I told the agent answering the phone that they’ve said the same thing yesterday. How the service team keeps saying they would return the calls and have been negligent in responding. Has wasted my time for over three weeks going on a month now. I asked to escalate this concern to higher management and the receptionist and office neglected to make contact upon numerous requests. A customer that has spent over $40k in service with this dealership over the past three years and had brought multiple cars in solely to this location and this brand HABBERSTAD and two be dodged, neglected, ignored and on forth for almost a month. When I actually showed up the advisors and manger were tippy toeing around me, attempted to avoid but hard to do now when some one in present in your face. Had the audacity to ask well how can we help you know would you like to schedule a service appointment. Without any care to the deliberate neglect and avoidance. I told him if you and your team could have been honest this would have never been an issue, if you said sorry we can’t service you, we’re too busy, I would have gone elsewhere weeks ago. This is what a true and loyal customer gets from being brand loyal to a multimillion dollar family owned business. I was hesitant in writing this as I am a business owner but someone should hear or read this, maybe the director of operations or service may need to Micro his service department. Wonder if I should pursue a negligence claim. Wonder if this continues will BMW allow them to service or sell any of there products if this becomes a regular thing. How many times can you drop the ball with one customer? I’ve reached my withs end and have paid the bill for the parts and now will attempt to install it myself.