Habberstad BMW
Dealership Sales Review
our purchase of the 2022 jeep renegade limited at Habberstad (10.24.23) was by far worst shopping experience we’ve ever had. The dealership whether intentional or not misrepresented the car we purchased when they provided a CARFAX that failed to disclose it was a corporate vehicle. the sales person insisted that the vehicle was not smoked in when my wife detected the smoke smell. another sales persons comments about the vehicle also influenced us to believe it was personal vehicle. On the way home after the purchase I had to drive with the windows open because of the smoke smell. when I arrived home the change oil alert came on. when I checked the oil, it was down a quart. When I connected my phone I saw they were nine other users. we attempted to send an email that evening telling dealership how very disappointed we were over the purchase and that we felt it was not what they represented. The following day, while registering the car with CARFAX, we noticed that the CARFAX the office provided (not the salesperson) indicated that it was in fact a corporate vehicle. we sent the earlier email and a new one now that we had proof and habberstad was aware it was a corporate vehicle. the used car manager called while i was having the oil changed and offered by definition “the very least” he could do. the salesperson never called and simply sent a text without acknowledging our email and dissatisfaction. we passed on the identical vehicle that was $2,000 less BECAUSE it was a corporate vehicle. we will share our experience with NY State & the BBB.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes