Joe Basil Chevrolet

The experience I had today was very inconsiderate and unprofessional. I arrived to see a used jeep liberty at 5pm after making my appointment at 1130 am with custiner service rep Alisha, only to be greeted by Sales man Cory with an awkward smirk on his face only to say "yeah we just sold that jeep a few hours ago". "Didn't someone call you?" I told him I received no call at all which was odd because Alisha had been in communication with me so frequently the past week or so. I was really upset that I rushed there from work with my children. Took 45mins to get there in the traffic from the westside of buffalo just to be brushed off. No one bothered to call me in Hope's to stick me with some quick sale to boost their sales goals for the month. I guess everything is just numbers and sales to the Basil company. Very disappointing and frustrating experience to say the least. But the worst part was getting an email at 8:38 pm from the customer service representative Alisha asking me how did I like the jeep, with photos of the jeep and if there was anything she could do for me. Like seriously? There is zero communication and consideration skills at this establishment.