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Lithia Chrysler Jeep Dodge Ram FIAT of Santa Fe


7401 Cerrillos Rd, Santa Fe, NM 87507 (map)
Today 11:00 AM - 5:00 PM
Sales Rating
Recommend:
Yes (2) No (0)
Service Rating
Recommend:
Yes (0) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
Terrible customer service
Written by Cole Krebsbach on 03/22/2025

Lithia Santa fe has the worst customer service I have ever dealt with. My pickup was down there because the front collision camera wouldn’t calibrate. They had safelite put in a windshield then tried again. Then said it needed a mopar windshield. They said the tech went on vacation but no one takes over their vehicles. I had to buy a mooar windshield from them and then safelite wouldnt install it so we got sick of the run around and picked up the truck, another windshield company asked why the were replacing a perfect windshield and come to find out it already was a mopar windshield. Took the truck to a dealership in Colorado and it was diagnosed in a day lithia had it for 3 months. The service manager was zero help along with their corporate office. Do yourself a favor and go anywhere else you will thank me later. Customer service is not a priority and neither are you.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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