Lithia Chrysler Jeep Dodge Ram FIAT of Santa Fe

Just had the worst car service experience of my life. I had called to ask for an estimate for the standard 100K inspection and service and they would not tell us anything over the phone and insisted that we bring the car in. When I brought it in at 8:30am and walked through what we should do - (including specifically asking them to check and clear the ABS and traction control lights that had come on after I replaced the battery) we agreed upon all points inspection, oil change, transmission fluid service, 4x4 service and 2 belt changes for $1200, the service person said it would be ready end of day by 5pm and they would call me after the inspection to confirm and let me know what else was needed. By 3pm I had not received a call nor had they started on the inspection + and asked if they could keep it overnight (not possible, nor planed for). I called back at 4pm to see what the status was and they were doing the service and when I asked for more details about the inspection they just decided they did not want to answer and put me on hold for literally 25 minutes - time for me to drive to the dealership and see my call on hold while the team members were not talking to other customers and not bothering to pick up and communicate with me. I picked up the car at 5:15pm and they did oil change, transmission fluid change and 4x4 basic service and charged me $1200 - $1345 with tax and no belts had been changed, and it appears that they did not even check the computer because the ABS and traction lights were still on - clearly codes had not been checked or cleared during inspection! When I explained what the service rep had told me about services being done and prices, the manager told me I was getting a deal because normally the fluid changes listed above would cost $1600 (!!! - just look up what this service normally costs)... Unreal... The fact that I had 2x asked for ball park estimates on the phone and then also again in person and gotten nothing but hand waving and then an outrageous bill is shameful. The customer service rep was also wildly disrespectful and cared absolutely nothing for the misinformation he gave me, even tried to gaslight me into saying what I was wrong about he had told me earlier and the associated priced he had told me... It was a complete horror show... Avoid at all costs. Just scan through the google reviews and compare the service reviews to those reviewing car purchases - tells the story clearly.