Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque

I've bought two Jeep Renegades from this dealer, the first model year and then traded that for a 2021, both Trailhawks. I eventually bought a 2023 Renegade Altitude from Lithia in Santa Fe. Both purchases in Albuquerque were typical dealer hassles with all the usual crap they pull. The Lithia purchase was delightful. Sales and customers were laughing all the way through the deal. Service at the Albuquerque Jeep dealer was always an uncomfortable and unpleasant experience. Two televisions going all the time and usually not synced, plus music from the overhead speakers fight the TVs. And always a problem, we don't have time to do that. Make another appointment, even though they were told what needed to be done beforehand. My most recent experience finally taught me I have to go to Santa Fe for everything to do with Jeeps. I brought my 2023 Renegade in for service on December 30, 2023. There was a recall for a minor airbag switch issue, the stop/start stopped working, battery was not fully charging and regular oil change and fluids. The 30th was a Monday, tech said it would probably be Thursday. I said fine, figuring it would be Friday. I had had a long hospital stay after major surgeries and many follow up appointments so had used a lot of favors for rides from friends in 2024. At nearly 80, you don't have many friends left, most have died! So, I had limited rides available to retrieve the car but they all ended on that Friday, January 3. Called Monday the 6th since I had heard nothing. Was told service would call back in a few minutes. Called again on the 8th after no call from service, Asked for the service manager. Was given the "drive" manager since service manager was not available. Drive manager insisted she was the manager. Very sympathetic, many apologies. Service tech went on vacation and did not tell anyone about the car? Pretty preposterous. Don't they have computers just for the purpose of keeping track of other people's property? Drive manager promised car would be ready Friday the 10th, absolutely!! Called Saturday 11th after no word. Phone person, same that passed on previous message, said message would go to Drive manager. Called Monday 13th spoke to Drive manager; she couldn't remember the situation until I gave her a blow by blow. Several times on hold while she checked situation. Eventually, call you back in 45 minutes. Nothing! On the 14th, I get a text from a tech giving a link to track status of vehicle. Status is Arrival, Complete: Inspection, in Progress. texted back, Is this a joke??? Car arrived the 30th of December. Response, I have to make a new repair order, your vehicle should be ready by end of the day. It will be interesting to see if they will deliver the car since I have no rides available to retrieve it. Stay away from L. H. Miller Jeep in Albuquerque.