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Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque


8528 Lomas Blvd NE, Albuquerque, NM 87110 (map)
Today 09:00 AM - 06:00 PM
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Dealership Service Review

1 out of 5 starsservice Rating
They recommend unnecessary services
Written by TomD on 05/29/2021

Brought my vehicle in for scheduled service and to address a recall issue. - They had over-booked their appointments, took 3 1/2 hrs for 1 1/2 hr estimated completion. My service advisor provided a recommended service checklist of items that needed attention. 1. Tune-up - change spark plugs $183.80 Car had 55k on it: Jeep maintenance manual recommends service @ 100k for this procedure. 2. Replace cabin filter: $66.25 had it done @ Pep Boys for $39.00 3. Balance tires, front/back wheel alignment $177.95 Assessment did not mention wear or remaining life of my tires. I knew I had perhaps another 2k miles max left on them. Purchased new tires elsewhere: price for install, balancing & wheel alignment under $100. - It cost me $134.00 to have my vehicle serviced at another servicing location. The total amount recommended by LHM: $493.82 - This dealership also devalued a trade-in quote for my vehicle because it needed new brakes. Had my breaks inspected at another dealership and was told they should last another 40k miles! - Never having my vehicle serviced at LHM again. Not honest people.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Brian Sweeney on 06/01/2021
Dealer Response
Tom, thank you for reaching out. It is unfortunate to see that you did not enjoy your recent visit. We would like the chance to learn more about your visit in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Fernando Ruiz, Service Manager, (505) 366-2950
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