Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque
Dealership Service Review
Brought my vehicle in for scheduled service and to address a recall issue. - They had over-booked their appointments, took 3 1/2 hrs for 1 1/2 hr estimated completion. My service advisor provided a recommended service checklist of items that needed attention. 1. Tune-up - change spark plugs $183.80 Car had 55k on it: Jeep maintenance manual recommends service @ 100k for this procedure. 2. Replace cabin filter: $66.25 had it done @ Pep Boys for $39.00 3. Balance tires, front/back wheel alignment $177.95 Assessment did not mention wear or remaining life of my tires. I knew I had perhaps another 2k miles max left on them. Purchased new tires elsewhere: price for install, balancing & wheel alignment under $100. - It cost me $134.00 to have my vehicle serviced at another servicing location. The total amount recommended by LHM: $493.82 - This dealership also devalued a trade-in quote for my vehicle because it needed new brakes. Had my breaks inspected at another dealership and was told they should last another 40k miles! - Never having my vehicle serviced at LHM again. Not honest people.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No