Lexus of Route 10
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Worst lexus dealer in NE - just stay away
Written byon 07/23/2015
Humiliated by a sales person named Joe Youseuf - went for a test drive and he just WALKED OUT on us when asked to show us the 3rd row back seat access. HE LEFT US stranded on the parking lot - and had the nerve to tell us to go inside and ask for another person to help - as he was "done" with us HORRIBLE - UNPROFESSIONAL - this is the worst experience I has with ANy dealer in last 20 years of my car buying I think we Americans in general are now getting used to crass, non professional behaviour as part of daily life (from airlines to customer service) and this is exactly what Lexus is progressing to. In pursuit of perfection [non-permissible content removed] - in pursuit of humiliation (for potential buyers)
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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sehkon on 07/29/2015
Where is the racism part shown on my review above? Can you read or does your legal staff pull out stories totally unrelated to this site/review?
Reportlexusroute10 on 07/28/2015
Dealer Response
Dear Sir/Madam:
Whenever a concern is presented by a guest, Lexus of Route 10 looks to address those concerns immediately as we value both our relationships with our customers and their honest feedback on how we can continue our successful partnerships.
I will not waste any intelligent readers time with a needless back-and-forth about your 10 minute interaction at our dealership. Rather, I will merely let your own words speak for you. You have accused Joe Yusufov, a Russian immigrant, of racism during your interaction. The following words are your very own, posted under your username on Google, regarding a local restaurant:
I believe their main chef is gone and a Mexican prepares Indian food. So you pay $30 for mutton biriyani prepared by amigos. A quick call to Immigration/Home Land Security for illegal deportation is needed if this continues.Chilli chicken dish has NO chillies - not even a faint smell of that green spicy vegetable - who the hell is their chef now ?
Your own words speak louder than any I can pen, and should provide readers an opportunity to render a judicious verdict of your review. As for Lexus of Route 10, we are the fastest growing dealership in the country, have been recognized in 2014 as one of only 30 Lexus League of Elite dealers in the entire country based on customer satisfaction and, most importantly, welcome customers and employees representing all ethnicities into our family.
We wish you luck in your search for a new vehicle. However, we are comfortable with the fact you will not look here. We prefer to work with guests who do not viciously attack members of our community simply because they hail from different ethnic backgrounds.
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