DCH Montclair Acura
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Dealership Service Review
service Rating
Transmission fraud
Written byon 02/28/2014
updated 06/28/2025
Transmission for 2003 tl recalled due to a 2nd 3rd gear defect . I purchased my vehicle with only 22k miles, gap and extended warrant. At 88k miles my car started exhibiting signs of this 2nd 3rd gear defect! Valarie from dch said my warranty was expired and I don't qualify for recall because previous owner already had it replace! My question is if it was replaced, why wasn't I told? And why was it replaced with another defective transmission ? Gonna sue these [non-permissible content removed]!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No