Quality Auto Mall

On July 18, 2006, I purchased a 2006 Ford econo-line van from the Stadium Auto Mall. According to the terms of the sale, the dealership was supposed to have a Ford Econo-Cargo Interior System installed before I received delivery of the van. On the date of delivery, I was told that the econo-cargo interior system was not in stock and that the dealership would need one to two weeks to receive it from Ford. Over the past thirteen months, I have made numerous attempts to get the situation resolved. • For the first couple of months, the parts department, and the sales manager told me that the interior system was on back order and that nothing could be done. • On 11/26/06 – The Ford customer complaint center told me that this is a dealership issue, and that Ford is not responsible. The Ford customer complaint center contacted the dealership and informed me that the sales manager would be able to resolve the problem. • On 12/12/06 – The owner of the dealership, told me that he purchased the dealership in September (after I had purchased the van) and that he is not responsible for deals made by previous management, but would make every attempt to get the situation resolved. • On 12/18/06 – The owner asked me to fax all of my documentation (including the Due Bill) to him directly because he did not have access to the files from the previous owners. • On 01/11/07 – The owner told me that he located the interior package and need a couple of days to have it shipped to his dealership. • On 01/23/07 – The owner asked me to refax the Due Bill to one of his coworkers who was more familiar with the Econo-line vans. • On approximately 02/05/07 – The owner told me that the dealership would be sending me a check for the amount of the interior system. I had never mentioned wanting a refund. He acted surprised and said that if I still needed the part, it could be shipped to the dealership by the end of the week. • On 02/16/07 – He told me that he only receives shipments on Wednesdays and Fridays, and that I should call on Wednesday or Friday afternoons to see if the part had arrived (after making two phone calls a week for three weeks, I stopped calling). • On 04/25/07 – I was told by both the owner and the regional manager from the dealership, that the new dealership is not going to honor the contract. According to them, their dealership only purchased the Assets of the previous dealership – not the liabilities. They gave me the names of the previous owners and told me to contact their lawyers. • On 04/26/07 – I was able to speak to the third party who was supposed to install the Interior system. He told me that the interior system has been in stock for several months and that he was waiting for me to bring in my van. After explaining the situation, he is reluctant to install it because he has not been paid by the dealership. As detailed above, I have had a very difficult time getting anyone to accept accountability for the problem. Unfortunately, it looks like I am never going to get the interior system or my money back ($1,900.00).