Route 46 Chrysler Jeep Dodge Ram
Dealership Sales Review
I am writing to express my extreme displeasure with the unprofessional and deceptive actions of this dealership. The first time I visited the dealership was on December 26th. 2014 and left with nothing other than a $25 gas card for my inconvenience." Today (1/10) I visited the dealership for the second time with the hopes of test driving and ultimately purchasing a pre-owned vehicle. Much to my dismay, this did not occur. On December 26th, I called with regards to a 2013 Ford Escape that was listed online at under five thousand dollars. To do my due diligence, as I had a feeling that this price was too good to be true, I called the dealership early that morning to confirm. I spoke to one of the employees (whose name I cannot recall at this time) who confirmed that the car was indeed in stock and that the price I saw on the internet was correct--he even repeated the posted price to me. I told the representative that I would come in that day to see the car, and he gave me the names of two people to speak to when I arrived. When I got the dealership later that same day, I was introduced a sales people who was immediately up front and told me that the price that had been quoted to me was, in fact, incorrect. A manager was summoned and I was offered a gas card for my inconvenience." Yesterday, I called the same salesperson and gave him the information for another vehicle, a 2007 Jeep Patriot Sport that I had seen online. I was told that it was at a different location, but he would have it brought over to this location for me to test drive. I told him that I would be there after eleven Saturday morning (1/10). When I arrived at about three oclock in the afternoon, I saw the salesman with a customer. He came over to greet me, telling me that the car was on its way and would arrive in about five minutes. I then waited for at least a half hour while he finished with the customer. At that point I was told that the car did not pass the safety check and could not be brought over. How is it that this information would not be known, and would only be told to me more than twenty four hours after my initial contact when I had traveled all the way from New York? And all this to leave with nothing I am terribly disappointed by these two situations that could have been easily avoided. I wasted a great deal of time and money on tolls, gas and even a ZipCar that I will not get back--close to one hundred dollars out of my pocket--to get to the dealership. And in those two trips, I never even looked at a single car. I had gone with every intention to buy a car, walking in with my own financing, but instead sat in a chair and spoke to only one or two representatives. They have lost a potential customer, as I will no longer consider this dealership for my previously owned vehicle purchase. Hopefully those reading this review of your dealership will perhaps prevent other potential customers from facing the same inexcusable situations that I have.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No