Route 46 Chrysler Jeep Dodge Ram

I brought my new 6 month old Jeep into be checked for a rattling noise in the sunroof track. I was told it should take 2-3 days by the service advisor assigned to me. The service advisor said he would call me with an update in 24 hours. Do you think I received a call? After calling and numerous VM later on day 4 I was informed the service advisor had a death in the family and will be out of work. My response was I am sorry to hear but that doesn't mean my vehicle should sit until he gets back. Once I got a hold of the service manager I was informed the whole track had to be replaced. He would place the order. Come to find the tracks are back ordered (on a brand new vehicle). The manager was unable to provide a timeline of when the track would come in. 16 days later I was contacted by my the original advisor to come pick up the vehicle. I go and "pick up" test the sunroof and it doesn't close. As I begin to realize the sunroof is stuck open I notice the plastic headers on both sides of the Jeep are falling off. I immeditely go back inside and they are in shock. They take the Jeep back into the garage and advise they would call me once its fixed AGAIN. Next day they call to tell me everything was fixed and to come pick the Jeep up. Once back at the dealership I test the sunroof visor first. It doesn't close at all. I don't even test the sunroof before going into the service department to get a service advisor because naturally mine is not there. the advisor comes out and is in shock yet again. He then asks me to try the sunroof itself. As I press open. This horrific sound of crunching metal occurs. The service manager in shear panic as I am covering my head. We both look up to find the track completely folded up. Needless to say I am still without my 2016 Jeep Cherokee that I have had for 6 months.