Route 46 Chrysler Jeep Dodge Ram

I had the worst experience ever today with the service department. My oil change took 8.5 hours! I called last week to make an appointment for my oil change, I showed up today at 10am for my appointment, by the way I'm also 8 months pregnant, my car was taken in and I was told by Dan it would take about 2.5 hours and he would call me. Luckily I had my mom run some errands with me for that time, 3 hours passed and I received no call. I went back to the dealership and Dan informed me that the oil filter needed for my car was not in stock so they were waiting for it to be delivered. No apology, no update on time, in fact he walked away from me into an employee only door as he was talking to me. I left and waited another 2 hours until I called the back, at that time I was connected to Dan's voicemail, I left him a message to please call me back, no call an hour later so I called again! I was told Dan "stepped out" and I was connected to a female who told me my car wasn't ready yet. I asked her what was the point of making an appointment a week in advance if they weren't going to be prepared with the necessary parts, her explanation "We don't do that so in case you don't show up for your appointment then we aren't left with a part we can't use" ??? WHAT??? Another 3 hours later, my car was ready, still no call or update during that time, a grand total of 8.5 hours. The worst part was I went to the dealership 3 times and called 4 times, at no time did anyone apologize for how long it was taking or even call me with an update, did I mention I'm also 8 months pregnant? It was the most awful experience I have ever had with any dealership in my life. 8 months pregnant, 8.5 hour oil change, 3 trips to the dealership, 4 phone calls, NO UPDATE, NO APOLOGY. I would never suggest this place for purchase of a car, even if the sales people are decent, you will have to deal with the awful service department for years after!