Route 46 Chrysler Jeep Dodge Ram

I took my vehicle in because the engine light indicated there was a problem, it stayed parked there for seven days having nothing done to it at all, costing me 200.00 in travel having to use alternative transportation to work, Danny (Service Advisor) stated that he had issues communicating with Carshield, to that end, I reached out to CarShield myself, I had no problems getting someone, I was told that the computer issue Danny said they were having was non existing, they were able to process claims, but for argument sake, had this been the reason, any reasonable prudent person would have reached out to the customer, explained the problem, leaving me with options to pay out of pocket for the repairs. I wasn't given that courtesy, infact, I called three times, each callI went unanswer even after leaving voice-mail trying to ascertain what was going on, I was told he'd call me back in 20 minutes, I had to call back 90 minutes later, or I would have been disregarded yet again, so I made the decision to retrieve my vehicle without having the issues resolved, upon entering the facility, I was not greeted at all, Danny directed me to the counter to retrieve my keys from the cashier with total disregard after doing so, it was unprofessional, demeaning and lacked character. I, after having my vehicle serviced there the first time, thought, finally, a great place to have my vehicle serviced by professional and courtesy people, It was wrong of me to have assumed that, it turned out to be such a bad experience, to this end, I've made the decision never return there for any reason whatsoever, I truly was not treated as a valued customer.