Route 46 Chrysler Jeep Dodge Ram
Dealership Service Review
I bought a used vehicle from this dealer in August of 2011. In 5 months it has been back and forth to be serviced for the same thing 8 times. Now we are being told that the autostart needs to be taken out to possibly fix the problem and they will not put in a new one (which is one of the features that was a perk for us buying the car). In our attempts to get the engine, stabilitrack and 4wd lights off the vehicle has been sent back to GMC twice out of the 8 times and now they are saying the remote start is causing the problems with the lights coming on and removing it (not that it works anyway because it doesnt) MIGHT fix it. When you call them, they never call you back. When you get a courtesy/loaner car, they charge you $40 plus dollars a day and say "oh, it is really a rental and the $100 deposit that was placed on your credit card will be used to pay for it. Deceptive practices!! I would never use or recommend this dealer for either sales or service. They are untruthful and will not call you back when you try to reach out to them. Drive on by and go someplace else or you will be in for a world of nightmares/headaches!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No