Route 46 Chrysler Jeep Dodge Ram
Dealership Service Review
The service department is a RIP-OFF. $130 to "diagnose" the cars problem, i.e. plug the computer and pull the codes off. I paid it because I was told the problem would be covered under the extended warranty and the 130 would go towards the warranty deductible. Well it wasn't covered and they quoted me $1300, over 600 for an Electronic Throttle Control, 400 for a transmission service and over 200 for changing spark plugs. The plugs were bad because they did not change them at 30000 miles when they were supposed too. Took the car to my local mechanic who did the SAME EXACT JOB, for $614! He even ordered the Throttle from the dealer! In the past while the car was still under the original factory warranty, they wanted to do a "throttle body cleaning" at least 3 times. Something that is barely required at 100,000 miles. A rip-off, plain and simple. Received a recall notice months ago, called to bring it and was told they didn't have an appointment for at least 2 weeks. They could not be bothered with work that did not pay them. Exact words. Take your business elsewhere.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No