Route 46 Chrysler Jeep Dodge Ram

My car needed service because it would not start. I replaced the battery but my car had a second battery. My car was towed to rt 46 keep and the service advisor said that it may be the both batteries. When I explained that I had replaced the main battery he said he would call me back. He never did for a couple of days. I called every day and he would not answer or he would have the girls in the front tell me that he is still working on my car. Which was a lie because my car was sitting in the back lot. Then finally I was able to get a hold of someone by showing up to the dealership and the service advisor tells me that it is my engine and will have some one look at my car to call him the next day. So I call and he has someone tell me that they are still trying to figure out was is wrong with my car. After 10 days I had enough and went back to the dealership and demanded answers. They finally had someone look at my car and of course it was the second battery. Why did it take more then 10 days how incompetent is this advisor and the tech. Lost days from work. 1000. For rental and then a 300 dollar bill when this all could of been resolved I. A day. This is unacceptable service.