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BMW of Atlantic City


6037 Black Horse Pike, Egg Harbor Township, NJ 08234 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (6) No (1)
Service Rating
Recommend:
Yes (22) No (4)
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Dealership Sales Review

1 out of 5 starssales Rating
Terrible customer service
Written by Meg on 04/07/2021

The salesman was no pressure, super efficient, and very knowledgeable; the only thing at this dealership worth a star and no surprise he was poached to work at another dealership. Day of purchase, everything was supposed to be ready for signatures. Nope. Spent hours still waiting for paperwork. Trade-in wasn’t properly processed and add-ons added to sale with numbers other than what was quoted. 30 days later, no perm registration, temp tags about to expire. Hung up on multiple times when I try to call. Voicemail boxes full and can’t leave messages. Finally reach a handful of the folks from the sale via email. Emails not returned. Texts ignored. Promised a second set of temp tags that aren’t sent out. Promised again that they’ll be overnighted and again the deadline isn’t met. ...the reason I’m given why no one among the half dozen people I’ve at this point interacted with can coordinate a new temp tag/FedEx label/phone call in a timely manner is that they’re short a manager... I should have just bought a car from the dealership 30 mins closer. Never again with this dealership.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Customer Service on 04/10/2021
Dealer Response
Thank you for bringing this to my attention. I apologize that your car buying experience was anything but satisfactory and for the error in communication. I would like an opportunity to address your concerns and to earn your business, please contact me at 609-568-9210. I look forward to speaking with you. Vincent Menniti General Manager VMenniti@Group1Auto.com
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