Toyota of Keene

Once my vehicle had a problem, I got the run around from the service department. I called the Toyota 800 service number and opened a case. I was told that Todd the customer service manager at Toyota of Keene would contact me within three business days. I did not receive a phone call back. I called the 800 number two more times and still received no phone call or other communication from the dealership. My complaint with the BBB resulted in no phone call either and only a pat and dismissive answer by letter through the BBB. I was ignored and no effort was made on Toyota of Keene's part to resolve or even discuss the issue with me. Even if they felt they were in the right in terms of the vehicle's issue, ignoring a customer's formal complaint is poor customer service! Customer Disservice is what I received. I did get a response THE NEXT DAY when I posted a negative review/comment on another rating website. Interesting how a prompt response was elicited when my dissatisfaction was public. The customer service manager apologized for 'the miscommunication'. Ignorning a customer until a public review is posted does not qualify as a 'miscommunication'. I will no longer do business with them and will let everyone know of my experience there. I should say the sales department of this dealership is wonderful and I had a great experience with Jamie Rios. Too bad for them I won't be back to purchase/service any vehicles.