Lithia Volkswagen of Reno
Dealership Sales Review
I was in the market for a used car recently. I found an add online for a used BMW 3 series 2011 with low mileage for a great deal at Lithia VW Reno. Everything about the car seemed great except for a check engine light. The salesman had an excuse, "We changed the oil but don't have the technology to change the light." Skeptical, we had an independent mechanic look at there car and not only was there an E-Vape leak, the service department had put the incorrect coolant in the car. There were multiple signs that the car had been in an unreported accident (different paint colors, new headlights, etc.). When we returned with this information, the salesman instantly stopped trying to sell us the car, he has been found out and he knew it. Additionally, we believe the car fax was fraudulent as it was printed in black and white, had an incorrect vin number, and the salesman did not print it in front of us. Treating your customers as if they were stupid is never appreciated, especially when your mechanics don't even know how to care for cars.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No